Contact Centre 

At CCA our customers business is our business. 

Our Customer Service team includes the National Customer Centre and Equipment Services team. The 300 seat National Customer Centre (NCC) is based in St Leonards, NSW and provides customer service 24 hours a day, 7 days a week, 365 days a year. 75% of the CCA customer base interacts through the NCC and they handle millions of customer interactions each year making it a dynamic and exciting part of the business.

The NCC also coordinates our Equipment Services team, our experienced technicians who provide advice on how to care for equipment to keep it running efficiently, and call on our customers to repair, service and remove equipment.

From customer service operators, team leaders, managers and technical specialists our customer service team are passionate about delivering exceptional service and making a positive impact in every customer interaction.

JOB PROFILE
Customer Care Consultant
Taking inbound calls, the role offers a wide range of challenges daily where no two calls are ever the same.  Offering frequent collaboration with large parts of our business, this role a great place  to start your career at CCA!
Sales Consultant
Working with our field teams to ensure that our customers are offered the best product solutions for their businesses. Responsible for calling your own portfolio of customers, taking orders and offering new products and promotions.
Team Manager
A Team Manager in the National Customer Centre manages a team of 10-15 Sales or Customer Care consultants. This role suits people managers who enjoy a contact centre environment with a focus on coaching and development and achieving typical call centre KPI’s.  Ideally our Team Managers come from contact centre backgrounds and have experience managing teams of 10 or more.
Field Service Technician
A varied role installing, diagnosing faults, repairing and doing maintenance on our equipment, including refrigerators, post mix and vending machines. With a qualification in refrigeration/air conditioning, you'll be passionate about customer service!